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Salesforce Connector

Improve case and knowledge visibility with MC+A’s Salesforce Connector.
Our Salesforce (SFDC) Connector provides ETL and synchronization capabilities of your Salesforce standard and custom objects (including attachments, chatter and knowledge) to your search system or data warehouse for better insights.

Works With



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Expected Salesforce Data

Below is a sample of some of the Salesforce data that our connector can traverse and ETL to your search platform:

  Standard Objects

Access all of your standard objects like Cases, Opportunity, Contracts & Contacts. The connector can be configure with a standard query to pull only the data that you are interested in. Fields become metadata that can be synchronized to your search or data warehouse.

  Custom Objects

Access all of your standard objects your custom objects can be indexed similarly to a standard object and can also be synchronized to your search or data warehouse.

  Salesforce Knowledge

ETL and synchronize Salesforce Knowledge article content and supporting materials, including PDF attachments.

  Salesforce Content

Apply ETL and synchronization to your Digital Library in Salesforce. Document libraries uploaded and shared can be synchronized with your search system or data warehouse.


Why customers choose MC+A’s Salesforce Connector?


Data Security

Part of our ETL process gathers Access Control Lists (ACLs) for your Salesforce data so you have confidence in your data security and control. ACLs provide Early-Binding, Document Level Security to you search system.

Data Visibility

Customers develop a 360 degree view of all of their of all data which gives you enterprise mash ups, faster access to relevant content and improved overall findability.

Data Portability

Take control of your data and infrastructure. If your search systems changes our connector can replicate to your new system.

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